Faulty items / Returns Policy
If you receive a faulty item or it becomes faulty whilst in its warranty period, we will be happy to repair or if uneconomical replace the item. In all cases, you must first follow our simple returns procedure. First email us with full details of the fault in some instances we may be able to provide information that cures the problem such as correct settings or send a replacement parts. If this is not the case, we will send you a returns number by email with full details of how to return the product. It’s your responsibility and cost to return the goods undamaged in the original packing and avoid further damage you must remove any items that might cause further damage in transit, such as loose/damaged/broken items/parts. If the items arrives damaged in a damaged box and wasn’t signed as damaged box you agree to return at your cost the boxed / item for refund. We must first be given the opportunity to replace any faulty item otherwise it becomes ‘change of mind’ for new purchases.
Once we receive the product back a member of the returns staff will inspect and test the product. We will notify you of our findings and if the item is found to be faulty we will either repair or if not viable replace the item and return item to you.
We process returns in the order they are received and we do try to have a repaired or replacement clock returned to you as soon as possible, normally within a few working days. However in busy periods this may not be possible and it may take up to 10 working days.
Please note that items received without a returns number may be refused.