Shipping & Delivery
Based in the UK for your ongoing support
Shipping & Delivery to UK Mainland shown at the checkout and vary depending of size/weight/packing.
For the Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please contact us as additional costs apply.
Scottish Highlands postcodes are KW, IV, FK, AB, DD, PH, PA and ZE
Guernsey postcodes are GY; Jersey is JE.
PO is the Isle of Wight, and IM and TR the Isle of Man.
Northern Ireland postcodes are BT.
Our website may show mainland delivery to mainland UK.
If you are unsure *
Contact us for a quote to UK Highlands Islands or delivery outside the UK.
*If an order is cancelled, charges such as PayPal transaction will not be refunded, as these cost are not refundable by PayPal to us.
Delivery times
With so many clocks in our range, some models might be out of stock or awaiting assembly however as a guide with our more popular models we aim to get them to you between 7* and 21* (working) days after your order. We have access to over 800 clocks in stock in the UK, some models are with our sister company in Germany and delivery may take a little longer, if you have a specific time line just send an email first to check availability. We will answer promptly. If the box is damaged / punctured or dented please sign as ‘damaged box’ and contact us within 24 hrs, If delivered outside England do not refuse the item. ‘see TnC returns/faulty’
Floor clocks
Every floor clock is manufactured/finished to order. Anticipated delivery date will be confirmed on receipt of your order. More popular lines can be available quicker and we can offer a same day delivery but this is at a cost. It may be ideal for an important present.
If we have any problems with your order we will contact you to let you know and, on occasions, offer alternatives for faster delivery times
*Working days do not include Saturdays, Sundays or public holidays
Availability
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable we will contact you with suggestions of goods of equivalent quality and wherever possible we will try and match or reduce the price. We endeavour to deliver goods within the times stated. Goods are subject to availability and delay in delivery is occasionally out of our control if we are awaiting stock deliveries for shipping within the UK.